Frequently Asked Questions
Below are some of the most frequently asked questions. If your question is not listed below, please complete our Contact Form to have a Customer Service Representative contact you.
Question: What payment methods do you accept?
Answer: We accept Visa, MasterCard, American Express and Discover. We also accept Pay Pal, using their secure online services. A Pay Pal account is not neccessary to use this service.
Answer: All US orders are shipped via USPS or UPS ground. All international orders are shipped via USPS unless you can provide a valid UPS account. All duties and taxes are the responsibility of the buyer. If you request a different shipping method, please contact us.Question: How long does it take before I will receive my order?
Answer: You will receive a confirmation email once your order has been processed and shipped. Usually 2-3 business days. During holidays additional processing time may be required 1-2 weeks.
Be sure to check your "junk" or "spam box".
Answer: If you would like to be notified of new products and other updates, please join our Newsletter.Question: What is your return policy?
Answer: We will replace merchandise that is determined to be damaged, or for any errors made in shipping. Claims must be made within 5 business days of receipt of product.
Question: If I sign up to receive the Newsletter or I place an order will my information be shared?
Answer: No. We do not share or sell any client information.
Question: Do you offer price breaks for larger orders
Answer: Yes; we offer large volume discounts on orders containing 500 of one product. Please contact us for volume pricing.