Below are some of the most frequently asked questions.
Question: Can I cancel my order?
To cancel your order, please call or email us at firstname.lastname@example.org
The following information is required in your email request for a cancellation:
1. Valid contact Phone Number
2. Invoice Number to cancel
3. Item(s) you wish to cancel on the Order
Your Order may not be cancelled if is en route to you or the order has been delivered.
For more information please see our Return Policy
Question: How long does it take for my order to process?
Answer: Please allow 2-5 business days to receive your order.
Question: Is everything shipped via UPS Ground?
All of orders are shipped UPS Ground unless otherwise requested. (see Shipping and Returns
). Shipments to Hawaii, Puerto Rico, Mexico, and some areas of Canada are made via USPS.
Question: Incorrect Shipping Address
Answer: We are not responsible for incorrect shipping information provided. Please contact us immediately if you have made an error on your shipping address.
Question: Can I place a phone order?
Answer: Yes, we would be happy to take your order by phone. Please have the item(s) you wish to order along with your email, phone and credit card information.
Question: I am shipping to Canada, does the shipping include all custom fees?
Answer: Yes, your shipping total includes all duties, taxes, shipping and handling charges. We offer Canada Standard as the shipping method, when shipping to Canada.
Question: Sales Tax Exempt Form
Answer: We are required to collect sales tax for all purchases within the United States except where exempted by law.
If you are exempt and wish to place orders without sales tax please send us a completed Sales Tax Exempt Form.
Please send by email to
Question: How do I check what browser I am using?
Answer: To help resolve any issues you may experience while visiting our web site, we may ask what browser you are using.
Your Browser Information